Terms of Service — heifamily

1Who we are

heifamily is operated by Architech Dev Labs S.R.L., a company registered in Romania (trade registry no. J2015000417330, fiscal code CUI 34490136), with its registered office at Strada Würzburg no. 37, Gura Humorului, Suceava County, Romania.

In these Terms, "we" and "our" mean Architech Dev Labs S.R.L., and "you" means the adult who creates or uses a heifamily parent account.

2What heifamily is — and the limits of the service

heifamily is a family-safety and parental-control service. Depending on your plan and on the permissions granted, it can offer location and route history, screen time and app controls, geofencing, web filtering, call blocking, safety alerts, Message Guard, remote ringing, a panic button and the other features shown in the app.

The parent app can run on Android and iPhone and can be complemented by the web dashboard.

The child app currently runs on Android. The monitored device must be compatible and must have the necessary permissions active. During setup the child's phone is also asked, visibly, to grant heifamily device-administrator rights, which prevent the app from being uninstalled until they are switched off; this is granted on the child's own device and switching it off notifies the parent.

heifamily is not an emergency service and does not replace supervision, emergency services or an adult's judgement.

Data and alerts depend on the child's phone, on its battery, GPS, network connection, operating-system settings, permissions and third-party services. For that reason location can carry a margin of error, updates can be delayed, and some alerts or commands may not arrive or may not be confirmed.

Important. Do not rely on heifamily as the only means of determining a person's location or safety in a situation that calls for immediate and guaranteed information.

The AI assistant can be wrong. In the parent app it answers questions about heifamily from our own texts, can propose changes that you could also make from the menu, and can show you information about your children that the app reads on your phone. Check what it proposes: nothing changes until you confirm it.

3Who may use heifamily

To create a parent account you must be at least 18 years old and be the parent, legal guardian or another person holding the necessary legal authority over the monitored child.

You are responsible for making sure that your use of heifamily is permitted by the law that applies to you. Laws on monitoring minors can differ by country, age and circumstances.

Tell your child. heifamily is not designed to run covertly, and we recommend that the minor knows, in terms appropriate to their age, which features are active.

The child app is only for your minor child. You may install and use it only on the phone of a minor for whom you hold legitimate parental authority. Using it on the phone of a partner, former partner, employee or any other adult is prohibited, with or without their knowledge or consent.

If you believe heifamily is being used abusively on a device, you can write to us at abuse@heifamily.com. You do not need an account with us and you do not need to prove anything first. If you are in immediate danger, contact your local emergency services first.

4Your account and your family

You are responsible for the security of your account, your credentials and your PIN. Anyone with access to your account can see information about the children in your family and can use the features available to that account.

You can invite additional parents within the limits of your plan. Authorised parents of the same family can see the children's data and apply settings for the family. Your account can be signed in on one phone and one browser at the same time, counted separately. Signing in on another phone signs out the previous phone, and signing in from another browser signs out the previous browser; signing in from a browser does not sign out your phone.

Do not share pairing codes, invitation codes or account access with people who should not see your family's data.

5Free trial, plans and payments

heifamily is a subscription service, preceded by a free trial.

The free trial lasts 7 days and starts when you connect your first child's phone, not when you create your account.
We do not ask for a card for the free trial. Nothing is charged automatically when it ends, and you have to choose a plan actively in order to continue.
The free trial is limited to one per family. We may keep a limited pseudonymous record in order to prevent repeat use of the offer, as described in the Privacy Policy.
The price, the billing period, the features and the number of members included are shown before you confirm the purchase.
Payment is processed by Google Play or the Apple App Store, depending on the store you buy through. We do not receive your card details. The store handles collection, applicable taxes, renewal, payment methods and, in the main, refunds.
A subscription covers the family within the limits of the plan chosen. Moving up to a higher plan may take effect immediately, and moving down usually applies at the next renewal; the exact timing and the amount are determined by the store and are shown before you confirm.

What happens in each situation:

You cancel the renewal — as a rule you keep access until the end of the period you have already paid for.
A payment fails — the store may apply a grace or retry period. Access may be maintained temporarily or suspended, according to the store's rules.
The subscription expires — the parent app stops showing family data. After a short period, the child app stops collecting data and stops applying active controls.
You move to a plan for fewer children or parents — once it takes effect, you have 7 days to choose which children and parents keep their place; if you don't choose, those added first keep it. After that, the phones of children not chosen stop collecting data and applying controls, as when a subscription expires, and their uninstall protection is switched off and has to be re-enabled on the child's phone; parents not chosen lose access to the family's data. Nothing is deleted, and after the 7 days you can change your choice once a week.
You subscribe again — the service is reactivated, but uninstall protection is not: we switch it off when access ends, and Android does not let an app turn that protection back on by itself. It has to be re-enabled directly on the child's phone, and the same may be true of other Android permissions.
Refunds — decided and processed by the store, without limiting the rights that mandatory law gives you. A withdrawal under section 6 is always refunded in full.

If paid access has ended and is not restored, we may delete the family and the account after the period of inactivity described in the Privacy Policy. An expired subscription does not, however, mean immediate deletion.

6Right of withdrawal for EU/EEA consumers

If you are a consumer in the European Union or the European Economic Area, you have the right to withdraw from your subscription within 14 days without giving any reason. The 14 days start on the day you buy the subscription in Google Play or the App Store; the automatic monthly renewals of the same subscription do not start a new period.

How to withdraw. Tell us of your decision by a clear statement before the 14 days end. It is enough to send it before the period ends. You can do it in any of these ways:

Google Play subscriptions — in the app or on the web. In the heifamily app or in the web dashboard, open Subscription, choose Withdraw from contract here, check the details and press Confirm withdrawal. We email you, without delay, an acknowledgement of receipt with the content of your withdrawal and the date and time you sent it.
App Store subscriptions — at Apple. In the EU and the EEA, Apple Distribution International Ltd. sells App Store subscriptions in its own name and has its own withdrawal function: in your Apple Account, open Purchase History, choose the order and select Withdraw Transaction. The Withdraw from contract here button in the heifamily app takes you there. Only Apple can refund App Store payments.
By email or by post, for either store. Write to support@heifamily.com or to Architech Dev Labs S.R.L., Strada Würzburg no. 37, Gura Humorului, Suceava County, Romania. You may use the model withdrawal form below, but you do not have to.

What happens next. We refund all the payments you made for that subscription, in full, without undue delay and no later than 14 days from the day we receive your withdrawal. We do not keep anything for the days you have already used. The money goes back through the store you paid with, to the same means of payment, and you pay no fees for it. For App Store purchases, the refund is made by Apple. The subscription stops and the paid features end when the withdrawal is processed.

Any refund right offered separately by Google Play or the App Store remains subject to that store's rules. Nothing in these Terms reduces the mandatory rights you have as a consumer in your own country.

Model withdrawal form — complete and send this form only if you wish to withdraw from the contract:

To Architech Dev Labs S.R.L., Strada Würzburg no. 37, Gura Humorului, Suceava County, Romania, support@heifamily.com:
I hereby give notice that I withdraw from my contract for the provision of the following service: the heifamily subscription (plan: …, bought through: Google Play / App Store)
Ordered on: …
Name of consumer: …
Address of consumer: …
Email address of your heifamily account (optional, it helps us find your subscription): …
Signature of consumer (only if this form is sent on paper): …
Date: …

7Acceptable use

You may not use heifamily for:

monitoring any adult, or a child over whom you do not hold parental authority;
accessing, or attempting to access, another family's data;
harassing, stalking, intimidating or abusively controlling a person;
interfering with the security of the service, with its subscription mechanisms or with its operation;
deliberately circumventing protections, or reverse engineering, except where such a restriction is not permitted by law;
any unlawful activity or any activity that infringes the rights of others.

We may suspend or close an account used abusively, including where it is used to monitor an adult or a child over whom the account holder has no parental authority.

8Message Guard

If Message Guard is turned on, the child's phone checks the messages it receives in supported apps, as they appear in notifications, against a list of words and phrases stored on the phone. The check happens only on the child's phone, and nothing about the messages is sent to heifamily or to you. heifamily does not read what the child types and does not access the conversation history inside messaging apps.

If a message seems dangerous, the child sees a warning and can choose to send you the request "I need to talk". You do not receive the message, and you get no automatic alerts about messages. The details are explained in the Privacy Policy.

Message Guard can get it wrong. A list of words does not understand context: it can warn about a harmless message and miss a dangerous one. A warning is not a diagnosis, a conclusion or evidence.

Message Guard applies no automatic sanctions and takes no decisions with legal or similarly significant effect on the child.

9Availability and changes to the service

We aim to keep heifamily available and secure, but we do not guarantee uninterrupted operation. Maintenance, faults, communication networks, changes to Android or iOS, third-party services and other circumstances outside our control can temporarily affect the service. We may also pause a single feature for all users, such as the AI assistant or the drawing of routes along roads, for example when its costs rise unexpectedly; the rest of the service keeps working.

We may add, change or withdraw features in order to improve the service, to maintain compatibility, or to comply with legal or store requirements. If a change makes a feature you pay for worse for you, in more than a minor way, we will tell you in advance, by email and in the app, what changes and when. You can then end your subscription free of charge within 30 days of our notice or of the change, whichever is later, and we refund the part of the period already paid that you will not use: on Google Play we do it ourselves; on the App Store only Apple can refund, so we ask Apple to do it. This does not limit any other remedy that mandatory law gives you.

10Cancelling your subscription and deleting your account

You can stop the renewal of your subscription in the store you bought it from. Normally, access continues until the end of the period you have already paid for, according to that store's rules.

Your account can be deleted in the app. Deletion is scheduled with a 24-hour grace period, during which you can cancel it. Once deletion becomes final, the data is removed from live systems as described in the Privacy Policy and we cannot promise to restore it.

If you bought through Google Play, we can try to stop the renewal as part of the deletion flow. For App Store subscriptions, Apple does not allow us to cancel on your behalf, so you have to stop the renewal from your own Apple account. Stopping a renewal is not a refund of the period already paid for. To withdraw within the first 14 days and get all your money back, see section 6.

If you have paid access remaining, the app may also offer the option of scheduling the deletion for the end of that period. Cancelling a scheduled deletion does not restart your subscription: the renewal has already been stopped and that cannot be undone, so you would need to subscribe again. Deletion also never runs sooner than the 24-hour grace period above, even if your paid period ends first. Details about data retention and the exceptions needed to manage a subscription that is still active are in the Privacy Policy.

11Liability

Nothing in these Terms excludes or limits our liability in cases where the law does not permit such an exclusion or limitation. If you are a consumer, your mandatory legal rights remain unaffected.

heifamily is a technical support service, and we do not guarantee that location, alerts or other data will be available, accurate or delivered in real time at all times. Operation can be affected by factors such as lack of signal, a flat battery, device settings and permissions, the operating system, or the unavailability of third-party services.

To the extent permitted by law, we are not liable for losses caused exclusively by such circumstances outside our reasonable control, for the acts of the child or of third parties, or for decisions taken solely on the basis of information the app presents as an estimate or an alert. If we breach our own obligations to you, our liability is determined according to the applicable law.

12Intellectual property and licence

The heifamily apps, the service, the code, the interface, the materials, the name and the logo belong to Architech Dev Labs S.R.L. or to its licensors, as applicable.

Your subscription grants you a personal, limited, non-transferable and revocable licence to use heifamily within your own family, in accordance with these Terms. It transfers no intellectual property rights in the service or the brand.

Your family's data does not become our property under these Terms. How we process it is described in the Privacy Policy.

13Your data

The processing of personal data of parents, children and other people whose data may appear in the service is explained in the heifamily Privacy Policy. That document describes the categories of data, the purposes, the providers, retention, international transfers and the rights of data subjects.

14Changes to these Terms

We may update these Terms when the service, the law or store requirements change. If a change materially affects your rights or obligations, we will tell you before it takes effect, in the app, by email or by another appropriate means.

If you do not accept the new Terms, you can stop the renewal of your subscription and delete your account.

15Governing law and complaints

These Terms are governed by Romanian law. If you are a consumer resident in another EU or EEA state, you keep the protection of the mandatory consumer rules of your own country and the rights regarding the competent court that the law gives you.

For complaints or problems you can contact us at support@heifamily.com. Consumers may also contact ANPC in Romania, or the competent alternative dispute resolution body or authority in their own country.

If a provision of these Terms is declared void or unenforceable, the remaining provisions remain in force to the extent permitted by law.

16If you use heifamily on an Apple device

If you downloaded the app from the Apple App Store, the following also applies:

these Terms are concluded between you and Architech Dev Labs S.R.L., not with Apple;
Apple is not responsible for the heifamily app, its content, its maintenance or the support provided for the service;
the licence to use the app on Apple devices is limited to devices you own or control and is subject to the applicable Apple Media Services rules;
any claims relating to the product, consumer protection, legal compliance or intellectual property are our responsibility to the extent provided by law;
Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce the provisions applicable to them.

17Contact

Architech Dev Labs S.R.L. · Strada Würzburg no. 37, Gura Humorului, Suceava County, Romania · Trade registry J2015000417330 · CUI 34490136

Support: support@heifamily.com · Reporting abuse: abuse@heifamily.com · Privacy: privacy@heifamily.com